Integrating real-time communications
functions into the IT environment …
… not only makes it possible to increase productivity
within companies, but also increases
speed and synchronization along all value added
chains.
When real-time communications is fully integrated into business
processes and IT applications, all media are able to receive information,
transmit messages and send alerts. Employees only have to click on the
presence awareness module, which contains everyone’s contact information.
The IT system also immediately updates any changes. The system
automatically accesses the correct information and medium.
The town marketplaces and trading centers
of an earlier time are proof that business
processes run fastest and most effectively
when all participants are at one location and
communicate directly with one another. This
situation is nearly achieved through the integration
of business applications and communications
technology. Therefore, real-time
communications has tremendous effects on
time, cost and quality factors.
The technical requirements for real-time
communications already exist or are in
advanced states of development.
There is a difference between integrated basic
telecommunications services and integrated
and mobile telecommunications applications.
Automatically transmitted error messages
from production areas shorten service personnel
response time.
Basic telecommunications services monitor all
communication events.
Security is improved through automatic
authentication and authorization.
Standardized interfaces between IT and
telecommunications solutions simplify data
exchange and prevent media discontinuities.
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