Outsourcing

Many U.S. companies out-source high-tech and customer-service operations both at home and abroad.
Half the Fortune 500 is said to make use of India's well-educated, English-speaking and significantly lower-paid workforce.
Within five years, according to a recent study, Indian outsourcing firms
will comprise a $21 billion industry, employing 1.2 million people.
Customer-service representatives at call centers in the United States make as much as $12 an hour. Their Indian counterparts, who frequently are told by employers to conceal their whereabouts from callers, make about a third of that amount.
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